Privacy Policy
Your privacy matters to us. Learn how Mansionex protects and manages your personal information in our meditation community.
Information We Collect
At Mansionex, we collect various types of information to provide you with the best meditation and self-development experience. When you create an account with us, we gather basic details like your name, email address, and contact information. This helps us personalize your journey and keep you updated about new meditation programs.
Personal Information
- Full name and preferred display name for your profile
- Email address for account management and communications
- Phone number for important account notifications
- Billing address and payment information for course purchases
- Profile preferences and meditation goals you set
Usage Data
We automatically collect information about how you interact with our platform. This includes which meditation sessions you complete, how long you spend in each session, and your progress through our programs. This data helps us understand what works best for our community and improve our offerings.
Important: We never record your actual meditation sessions or store audio of your voice. Your personal practice remains completely private.
How We Use Your Information
Your information serves several important purposes within our meditation platform. We use it to create a personalized experience that adapts to your specific needs and preferences. When you tell us about your meditation goals, we can suggest programs that align with what you're trying to achieve.
| Purpose | Data Used | Frequency |
|---|---|---|
| Course recommendations | Progress data, preferences | Continuous |
| Account management | Contact information | As needed |
| Payment processing | Billing information | During transactions |
| Customer support | Account details, usage history | When requested |
| Platform improvements | Anonymous usage patterns | Monthly analysis |
We also use your information to send you relevant updates about new meditation techniques, upcoming courses, and important account changes. You can control these communications through your account settings at any time.
Information Sharing and Disclosure
Mansionex follows a strict policy regarding sharing your personal information. We don't sell your data to third parties, and we only share information when it's absolutely necessary for providing our services or when required by law.
Service Providers
We work with trusted partners who help us deliver our meditation platform. These include payment processors for handling subscriptions, email service providers for sending course updates, and cloud storage services for keeping your progress safe. All these partners sign agreements to protect your information according to Indian data protection standards.
Legal Requirements
In rare cases, we might need to share information to comply with legal processes or protect our community. This could include responding to court orders, preventing fraud, or addressing safety concerns. We review each request carefully and only share the minimum information required.
- Payment processing through secure, certified financial services
- Email delivery services for course notifications and updates
- Customer support tools to help resolve your questions quickly
- Analytics services that only receive anonymized usage data
- Legal authorities when required by Indian law or court orders
Your Rights and Choices
Under Indian privacy laws, you have several important rights regarding your personal information. We've designed our platform to make it easy for you to exercise these rights whenever you need to.
Access and Correction
You can view and update most of your personal information directly through your account dashboard. This includes your contact details, meditation preferences, and communication settings. If you notice any errors or want to make changes, you can do so immediately without waiting for our approval.
Data Deletion
If you decide to stop using Mansionex, you can request deletion of your account and associated data. We'll remove your personal information within 30 days, though we may keep some anonymized usage statistics for improving our services. Course certificates and completion records can be permanently deleted upon request.
To exercise any of these rights, simply contact our privacy team at [email protected] or use the privacy controls in your account settings.
Data Security and Protection
Protecting your information is fundamental to everything we do at Mansionex. We use multiple layers of security to keep your data safe, starting with encryption for all information transmitted between your device and our servers.
Your meditation progress and personal details are stored in secure data centers located within India, ensuring compliance with local data protection requirements. We regularly test our security systems and work with cybersecurity experts to identify and address potential vulnerabilities.
- SSL encryption for all data transmission and storage
- Regular security audits and penetration testing
- Access controls ensuring only authorized staff can view data
- Automated backups with secure, encrypted storage
- 24/7 monitoring for unusual activity or potential breaches
- Staff training on data protection and privacy best practices
In the unlikely event of a security incident, we'll notify affected users within 72 hours and take immediate steps to secure your information and prevent future issues.
Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your meditation experience and remember your preferences. These small files help us recognize you when you return and maintain your session as you navigate through different sections.
Essential Cookies
Some cookies are necessary for basic platform functionality. These keep you logged in, remember your meditation session preferences, and ensure the website works properly. You can't disable these without affecting your ability to use Mansionex effectively.
Optional Tracking
We also use optional cookies to understand how people use our meditation programs and identify areas for improvement. These help us see which techniques are most popular and where users might be having difficulties. You can disable these through your browser settings without affecting your meditation experience.
International Data Transfers
While Mansionex primarily operates within India, some of our service providers may process data in other countries. When this happens, we ensure these transfers meet strict security and privacy standards equivalent to Indian data protection laws.
Any international transfers are protected by contractual safeguards and technical measures designed to maintain the same level of protection your data would receive within India. We regularly review these arrangements to ensure they continue meeting current privacy standards.
Children's Privacy
Mansionex is designed for adults and we don't knowingly collect personal information from children under 18 years old. Our meditation programs and content are created specifically for adult practitioners and deal with concepts more suitable for mature audiences.
If we become aware that we've collected information from someone under 18, we'll delete it immediately. Parents who believe their child has provided information to us should contact our privacy team right away.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email and display a notice on our platform for at least 30 days.
Minor updates, like clarifying existing practices or fixing typos, may be made without notification. We encourage you to review this policy periodically, especially before sharing new types of information with us.
The current version of this policy is always available at collaborativenexus.sbs/privacy-policy and was last updated on January 15, 2025.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information?
Email: [email protected]
Phone: +91 98200 44050
Address: Plot no 128, Shop No 2, Rudra Complex, opp. Masjid, New Sector-50, Seawoods, Navi Mumbai, Maharashtra 400706, India
Our privacy team typically responds to inquiries within 48 hours during business days.